Romp n' Roll Northwest CharlotteClass Policies

• Under our new flexible membership plans, you can sign your child into and out of classes online, at your convenience.
• Please grab a nametag for your child prior to class and if you are attending a parent-inclusive class, please also grab one for yourself.
• If you are not able to attend a class for which you have registered, we request that you cancel yourself out of that class at least 12 hours before the classes start time. Canceling out of the class allows a person from the waitlist to be moved up into the class; therefore, the 12-hour time frame provides enough time to be able to attend.

• Please dress yourself and your child in comfortable clothing.
• Children can wear socks or go barefoot; however, all adults must wear socks. If you forget socks, we have them available for sale.
• Shoes, coats, and other belongings should be placed in the appropriate areas in the lobby. We are not responsible for unattended items or those left by accident.
• We request that children not wear clothing with glitter.

• For parent-inclusive classes, you are responsible for your child's safety. Please stay within a hug's reach of your child.
• To avoid potentially unsafe situations, please engage your child in the fun class activities.
• Please limit the making and receiving of calls during class to emergencies only.
• Please report any unsafe conditions or behavior to the Romp n' Roll Northwest Charlotte staff. If your child is playing in a manner that we deem to be unsafe, we have the right to ask you to leave the facility.

• Please do not enter our storage closets at any time.
• If you would like a piece of equipment moved or adjusted, please ask a staff member.
• If your child puts any toys, instruments, or art materials in their mouth, please place the items in our "Yucky Bucket" or give them to the instructor so they may be cleaned.

• No food or drink is allowed in the gym at any time.
• We are a nut free facility. When bringing a snack for your child, please make sure it is nut free and that it is kept in the lobby.
• Please refrain from chewing gum anywhere in the facility.

• Class and Open Playtime schedules are subject to change.
• A class can be canceled due to low enrollment.
• If we cancel classes due to inclement weather, we will post a notice on our Facebook page.

Please do not attend class when you or your child are ill. If you or your child are sick, please take advantage of our flexible scheduling policy and return to class when everyone is healthy!

We want every child to be have an amazing time at Romp n' Roll Northwest Charlotte. While we know that children have wonderful moments, we also expect that there may be some difficult times as well. If your child is having a difficult time (tantrums, crying), we ask that you follow the following basic procedure:

• Take a few minutes to see if your child will calm down - try to distract him/her by emphasizing the exciting activities in the class.
• If your child is unable to calm down within a few minutes, please feel free to move your child to a quieter area away from the activity of the class (i.e., lobby, quiet area of the facility). Gently tell your child if he/she calms down s/he can go back into the activity.
• Once your child has calmed down, bring him/her back into the class for more fun and learning.
• If you have questions, please speak to your instructor for more ideas!

• Our program is designed for one grown up per child. If an additional grown up would like to attend, please speak with a staff member as we may have limitations due to space and safety.
• Romp n' Roll Northwest Charlotte encourages you to bring friends who may be interested in joining. Please have your friend schedule their trial class online.
• Children attending a grownup-inclusive class must do so under the care of an adult 18 years of age or older.

Romp n' Roll Northwest Charlotte cannot accommodate non-enrolled siblings in any class. Infants who are worn or who remain in a car seat may be brought into class. If you have an older child at home on a Romp n' Roll Northwest Charlotte day who is typically in school, we ask that you make childcare arrangements for your non-enrolled child or reschedule your class. For safety reasons, non-enrolled children cannot remain in the lobby unattended during class.

• Tuition and registration fees are non-refundable.
• Romp n' Roll Northwest Charlotte will not be able to honor refund requests made due to absences.

Before canceling your membership with Romp n' Roll Northwest Charlotte, please consider the option of pausing your membership.

• Pause: A great option if you need to take a short break. This option will freeze your payment and your ability to take classes or attend Open Playtime. To pause your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Your change will be processed by the manager and you will receive an email confirmation with details on the specific dates of when your services will be paused. Your membership will be paused at the end of the current billing cycle and you may attend classes and Open Playtime until then. Your membership and autopay will resume at the end of your chosen pause period. Should you choose to cancel while on a pause, a payment equal to one month of tuition will be processed to your credit card on file and your membership will terminate at the end of that full billing cycle and you may attend classes and Open Playtime until then.
• Cancel: This option will stop your membership entirely. To cancel your membership, you must contact us and we will email you our "Romp n' Roll Pause/Cancel Request Form" to complete and submit online. Once received, your change will be processed by the manager and you will receive an email confirmation that will detail the specific dates of when your services will end. We do require a 30-day notice to cancel your membership. If your payment falls during the 30-day window, your final payment will still process in full. You may attend classes and Open Playtime until the end of that payment window and please rejoin at any time!

• As a member at Romp n' Roll Northwest Charlotte, please enjoy our free parent supervised Open Playtime as often as you want. Non-enrolled siblings, friends, and visitors must purchase an Open Playtime punch card to attend Open Playtime.
• Open Playtime punch cards can be shared between siblings.

Please feel free to take pictures of your child for your personal use during any time you spend at Romp n' Roll Northwest Charlotte. Photography or video for any other purpose is strictly prohibited. We often take pictures during classes, Open Playtime, birthday parties, and other events. We reserve the right to use these photographs for promotional materials, which may or may not include print media, brochures, wall hangings, website photo gallery, etc. No compensation is paid for use of these photos. If for any reason you prefer that we not use pictures of you or your child, please let us know immediately.